"Ms McCarthy;
I want to thank you for the quick repairs to my cooking range.  I want to say how pleased and impressed with the work ability and knowledge of the two technicians Eddie & Jason who did the repairs. Compared to the technicians that we here 6 months ago I want to say that Timberlake has improved 100%. We have been here for over 10 months and I see the improvement of the property and the care now taken to make the residents more like people and not just a rent check every month.
Again thank you and look forward to continuing our stay here."
- J.H. McClure -

To: Timberlake Village Office Team
From: The Most Happy Tenant
I just really want to let you know, I'm so tahankful and happy, this place is so nice, clean, quite, and full with people who care. Your company does an excellent job with handling everything from the office to the maintenance. Thank YOU!! You guys make my life much easier
-Carol-

Thank all of you so much for making my difficult transition so easy and comfortable! All of you are so nice and helpful, it really means alot. I LOVE great customer service! It's what I Do!!! I love my apartment!! Thank you!
-Betsy-

Timberlake Staff:
Thank you so much for helping me with my missing check situation. Kevin, I appreciate the courtesy call and thank you for allowing me to bring another check. You guys are great!!!!
-Kelly-

Dear Melinda,
Recently maintenance was completed in your apartment located at 172
Timberlake Circle.  Our records indicate the following was addressed: water from laundry ceiling. In order to maintain the high level of service we pride ourselves on and
you expect from our community, could you please reply to the following questions via email or phone at your earliest convenience?
* Were maintenance personnel courteous at all times? Yes, always!
* Was the work completed in a timely fashion? Yes, within 30 minutes
* Was the quality of work adequate?  Yes
* Was the apartment left in the proper condition?  They didn't need to
come into my apt.  The problem came from upstairs apt.
* Was a service report left in the apartment?  The technician gave it
to me.
* Is there anything else that we can do for you?  No, everything has
been taken care of.
!!!****I have only had to call for maintenance problems 3 times (air conditioner, wasps nest outside front door and leaking water) in the 1-1/2 years that I have lived here and each time the problem has been corrected amazingly fast.  The office staff as well as the maintenance technicians have ALWAYS been courteous and helpful.  ***!!!!!
In an effort to serve you better, our staff may contact you by phone
As well; to assure your needs were served.
--Response from Timberlake Village Maintenance Follow Up Report--

YES!  As always, the service given to me at Timberlake is excellent.  Thank you so much.
--Betty